My brother was hospitalized while out of state and subsequently told he was terminal. Thanks to Katy's hard work, Aerocare had us (my brother, his wife and myself) flying home within 36 hr. She was professional and dedicated, as were the medical team, Kathryn and Mike. The team not only provided excellent medical care before, during and after the flight, but they also ensured my brother's comfort by diligently adjusting pillows, bandages, etc as needed. The flight crew, Mike and Mike, were also top notch! It was worth the cost since it allowed my parents to be with my brother during the final 5 days of his life.
Dear Alex, Jeff, Chris, Cam, Scott, and Jack (in the order I met you all),
Although it has taken me over a month to write to you all, it is not for want of thinking of you all and that amazing day when we brought my father home together.
Getting Dad settled in and establishing a routine for him that allows me to care for him while juggling work and other necessities of life has taken some weeks.
But now that we have a regular routine, have done all of the things needed to make my father at home and shift his official residence, I want to let you all know how deeply grateful and pleased we are to have benefitted from your professionalism and expertise – each of you in your own fields.
It takes an extraordinary amount of coordination, skill, and team work to do what you do so well. That you manage it so seamlessly is testament to each of you as individuals and together as a team.
It was clear from meeting each of you that even under conditions much more stressful than ours, you would each meet unexpected challenges with expertise and professional calm. Whether this might be a medical challenge or a challenge to the pilots from weather or mechanical functions, no one could be in better hands.
It was a sweet addition that you all are from the Chicago area and that my father could reminisce with you about his days in that city -- so long ago, but so fondly remembered.
Thank you all again for your wonderful work. It was a delight to meet you all and both my father and I wish you all of the best in your work and in your lives in the years ahead.
I just wanted to say that my experience with AeroCare and some of its employees was truly remarkable. I want to thank Alex Quintana and Lexie Yates who helped me arrange the flight, the nurse Ryan Oglesby and medic Robert Raynor, and the pilot Mario Grajeda and first officer Matthew Tomaszewiski. We had a situation with my father in that he wanted to get home to Mississippi from Texas. We thought about driving him there but we were hesitant because he had recently had 2 heart attacks and a stroke. I looked on the internet for an air ambulance company and AeroCare is the first one I saw. We could not have had a better experience. It took us an hour to get him him where it would have taken 2 days if we had driven. Everyone at AeroCare was so professional yet very personable. It certainly gave us peace of mind knowing that we had help on the plane if my dad needed it. They kept us well informed as to what to expect and were very prompt about getting us there. I would highly recommend Aerocare for anyone that needs to get somewhere fast and needs medical attention.
Thanks, Alex for all your help. AeroCare is a great company.